These Terms govern your use of Omnio Pro as a service professional ("Pro"). Customers using Omnio's booking platform are covered by the customer Terms of Service at omnio.services. By creating a Pro account or accepting work through Omnio, you agree to these Terms, the Independent Contractor Agreement, the Pro Code of Conduct, and the Platform Non-Circumvention Terms presented in the app.
Omnio Pro is operated by OMNIO LLC ("Omnio," "we," "us"), a New York limited liability company based in Grand Island, New York. Omnio runs a home-services marketplace: customers book and pay through Omnio, and vetted independent professionals perform the work.
You must be at least 18, authorized to work in the United States, and able to lawfully perform every service you offer. Applying to join is not acceptance: providers receive job offers only after Omnio verifies their identity and the credentials required for their services (which may include government ID, general liability insurance, business registration, trade licenses, certifications, and permitting ability). You are responsible for keeping every submitted credential current, and for telling us promptly if a license or policy lapses.
Pros are independent contractors, not employees of Omnio. You choose which offers to accept, set your availability and capacity, and control how the work is performed, using your own tools and equipment. The Independent Contractor Agreement you sign in the app governs this relationship in detail and controls if it conflicts with this section.
Customers pay Omnio. After a job is completed and confirmed, your earnings are transferred to your connected Stripe payout account, minus Omnio's platform fee for your plan — currently 18% (Starter), 12% (Growth), or 8% (Pro) on flat-rate and quoted jobs, or the posted flat hourly platform fee on hourly jobs. During any promotional 0%-commission window you cover actual card-processing costs (about 2.9% + 30¢ per job). Fee schedules may change with 30 days' notice in the app.
If a customer payment behind an amount already paid to you is refunded, reversed, or charged back, Omnio may recover that amount from your future payouts. Payout timing follows Stripe's transfer schedule, typically 1–2 business days after release. You are responsible for your own taxes; tax identity is collected, and required tax forms are issued, through our payment processor, Stripe. Omnio does not withhold taxes and never asks for your Social Security number.
Perform the work described, professionally and safely, per the Pro Code of Conduct. Take the required completion photos — payment release is tied to them and they protect you in a dispute. If scope changes on site, request a change order in the app before doing extra work; never ask a customer for cash or off-platform payment. Keep job communication in the Omnio chat or the Omnio line so a record exists for both sides.
For customers first introduced to you through Omnio, bookings run through Omnio for 12 months after your most recent Omnio job with them, as detailed in the Platform Non-Circumvention Terms. Your pre-existing customers, and anyone who found you entirely outside Omnio, are not restricted.
Frequent cancellations, late cancellations, and no-shows hurt customers and other Pros. They affect your standing, placement, and access to offers, and can lead to suspension or removal. If a customer cancels, you owe nothing and the job simply closes; work already performed is handled under the customer Terms.
Omnio may pause or permanently remove a Pro account for safety issues, fraud, credential lapses, circumvention, repeated reliability failures, or breach of these Terms or the signed agreements. Jobs already completed are still paid per Section 5. You may stop using Omnio at any time, and may delete your account in the app (Account → Delete account) or by emailing hello@omnio.services.
Customer names, phone numbers, and addresses shared through Omnio are confidential, may be used only to perform Omnio jobs, and may not be exported, sold, or used for marketing. See our Privacy Policy for how Omnio handles your own data.
With your consent, Omnio sends job-offer and job-update texts from (716) 222-8454. Message frequency varies with job volume; message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Turning SMS off may mean you miss time-sensitive offers.
The platform is provided "as is." Omnio does not guarantee any volume of work. To the fullest extent permitted by law, Omnio's total liability to you for any claim arising out of the platform is limited to the platform fees Omnio earned from your jobs in the three months before the claim. Nothing in these Terms limits liability that cannot lawfully be limited.
You will indemnify and hold Omnio harmless from third-party claims arising out of your work, your conduct on site, your breach of these Terms or the signed agreements, or your violation of law — including claims by customers for property damage or injury caused by your work.
These Terms are governed by the laws of the State of New York. Before filing any claim, contact us at hello@omnio.services — most issues are resolved quickly and informally. Any action must be brought in the state or federal courts located in Erie County, New York, and each party waives trial by jury to the extent permitted.
We may update these Terms as the platform evolves. Material changes are announced in the app or by email at least 14 days before they take effect; continuing to accept work after that date is acceptance. Updated versions of the signed agreements are re-presented for signature in the app.
OMNIO LLC · Grand Island, New York
hello@omnio.services · (716) 222-8454