Omnio Pro

Privacy Policy

OMNIO LLC · Effective August 26, 2026 · Applies to service professionals using omnioprovider.com and the Omnio Pro apps

1. What we collect

• Account details — name, email, phone, password (stored as a hash by our authentication provider), and whether you operate as an individual or a business (including business name, structure, and owner's legal name for verification).
• Credentials and documents — files you upload to be verified: government ID, proof of insurance, business registration, trade licenses, certifications, and similar. These are stored in a private, access-controlled bucket, visible only to you and Omnio's verification staff, and used solely to vet and maintain your provider status.
• Work profile — service areas, services and tasks offered, rates, capacity, availability and time off, notification preferences, plan selection.
• Job activity — offers shown, accepts and declines, schedules, time logged, completion photos, ratings received, change orders, cancellations, and messages sent through the job chat.
• Payments — your payout account is created and managed by Stripe, our payment processor. Bank details and tax identity (such as SSN or EIN) are collected by Stripe directly and never stored by Omnio. We keep records of payout amounts, fees, and transfer status.
• Technical data — device and browser information, and error reports the app sends automatically when something breaks, so we can fix it.

2. How we use it

To run the marketplace: verifying your credentials, matching you with jobs in your areas and services, scheduling, routing customer communication, processing payouts, providing support, preventing fraud and abuse, improving the product, and meeting legal obligations (including tax reporting through Stripe).

3. What customers see

Customers see your public marketplace profile: business or display name, service categories, rating, jobs completed, and verification status. Customers do not see your personal phone number or email — calls and texts route through Omnio's business line — and they never see your documents or payout details.

4. When we share

• Stripe — payout processing, identity/tax collection, and required tax forms.
• Twilio — delivering the SMS and call routing you've consented to.
• Infrastructure providers — hosting, database, and storage vendors that process data on our behalf under contract.
• Legal — when required by law, subpoena, or to protect the safety of users or the public.

We do not sell your personal information, and we do not share your mobile number with third parties for their own marketing. SMS opt-in and phone numbers are never sold or shared for promotional purposes.

5. Text messages

With your consent, we send job-offer and job-update texts from (716) 222-8454. Frequency varies with job volume; message and data rates may apply. Reply STOP to opt out, HELP for help — or toggle SMS off in Account → Job alerts.

6. Retention

We keep your information while your account is active. Credential documents are kept while they're needed for verification and for as long as law or insurance requirements oblige us to retain them. Transactional records (jobs, payouts, signed agreements) are retained as required for tax, accounting, and dispute purposes even after an account closes.

7. Deleting your account

You can delete your account in the app (Account → Delete account) or by emailing hello@omnio.services. Deletion removes your login and personal profile; where transaction records must be kept by law, we sever them from your identity instead of destroying them.

8. Security

Data is encrypted in transit, credential files live in a private bucket behind row-level access controls, payment credentials never touch Omnio's servers, and access to verification documents is limited to staff who review them. No system is perfectly secure — if a breach affects you, we will notify you as the law requires.

9. Your choices and rights

You can view and edit your profile, services, rates, and notification preferences in the app at any time, and request a copy or correction of your data at hello@omnio.services. Depending on where you live, you may have additional rights (such as access, deletion, and non-discrimination) which we honor for all Pros.

10. Age

Omnio Pro is for adults 18 and over. We do not knowingly collect information from anyone under 18.

11. Changes

If we make material changes to this policy we'll announce them in the app or by email before they take effect.

12. Contact

OMNIO LLC · Grand Island, New York
hello@omnio.services · (716) 222-8454